Every place has its own rules. When a case comes in, it can be filed, forwarded for pre-trial mediation, or, as in cases like this, left to the side without being handled for now.
Where it is placed represents how it'll be handled; basically, everyone knows this.
"That Tang Fangjing said he talked about this specifically seven days ago, and now after waiting for seven days, there's still no movement. So he's here to ask us how we're handling it. How am I supposed to answer him...?"
Xiao Wenzheng shot up immediately: "The names are right there on the complaint! None of you bothered to even look at it for seven days?"
"Do you even know what kind of person Tang Fangjing is? Wherever he goes to handle a case, people there scramble to get it done quickly so he'll leave as soon as possible."
"People can't say enough nice things about him, yet you have the nerve to make things difficult for him? Are you seriously telling me you don't know how to write the name 'Tang Fangjing'?"